Lead Key Account Manager, Kyiv
An international fast-growing food-tech company.
Responsibilities:
- be the owner of the partner operations metrics, seeking continuous improvement in methodologies to optimize the operations of partners (improve preparation times, reduce cancellations and decrease bad ratings);
- cooperate with other departments (customer service and content) to design and implement processes and communications to foster partner engagement, satisfaction and long-term relationships;
- define scalable processes, making sure all partners are self-sufficient in using corporate tools;
- draw and execute plans to make the portfolio grow through promos, marketing activations and selling positioning assets in the long-tail partner base, as well as building action plans and follow up on churned and inactive partners;
- identify new assets to sell to the long tail partners and implement the whole process;
- work with global and regional teams to coordinate and execute projects in the country;
- lead a team of agents with direct responsibility on their KPIs, results and quality of their performance;
- bring important insights from the local operations and cooperate with relevant stakeholder to drive important changes which can make operations more efficient.
Required experience and skills:
- at least 3 years of experience in high-performance account management/brand management/project management or Business Consultancy;
- a data-driven mentality with strong analytical skills: taking decisions based on data and using good business judgment when necessary;
- ability to provide scalable solutions to complex problems;
- comfortable working in a high growth and high-performance start-up with a fast pace;
- hands on attitude: no job is too big or too small;
- excellent stakeholder management and engagement skills. Experience interacting effectively at multiple levels of the organization is highly valued;
- experience managing, coordinating and motivating teams of 3+ people;
- good knowledge of Google Docs and MS Office, Excel;
- Salesforce and SQL experience is a plus;
- strong commercial skills;
- good communication and interpersonal skills;
- amazing presentation skills;
- project management skills, highly organized and detail-oriented;
- problem solver, data-driven with an analytical approach.
The company offers:
the competitive level of salary – is discussed individually and depends on the competencies of the candidate;
top-notch private health insurance;
working hours from 9 till 18;
the ability to work in a hybrid format (50% office and 50% remote);
online therapy and well-being benefits;
- an opportunity to influence the market through the top-rated food-tech product used by millions of people.
You can apply for a vacancy by clicking the "Submit Your Resume" button
or send your resume to hr@uniskill.ua with the subject "Lead Key Account Manager, Kyiv"